Shipping & Returns

SHIPPING POLICY

Free shipping on all orders $50 or more before taxes

  • All orders ship out same or next day, except for products that require a service, or back ordered products; in which we notify the customer to accept or deny a back order.
  • A signature is required for all shipments. No items will be left at your door or mailbox, so please track your package and have someone available to sign.
  • Any returned items we receive will be inspected before an exchange is approved. 
  • Your purchase will be replaced by issuing a new item or a gift card. 
  • The customer is responsible for shipping costs for item exchanges. If the exchange is an error of P31 Studios or Art of Beauty Collection, we will email a return label. 

 

FLAT RATE SHIPPING: Flat-rate shipping is standard for all orders, unless customer requests other shipping options. P31 Studios business days are Tuesday–Saturday. No orders are shipped out on Sunday. Must contact salon or boutique for express shipping requests. 561-469-9857

INVOICE ORDERS: All invoice orders will be shipped out within 24 hours of the completed payment.

Out-Of-STOCK ITEMS/BACK ORDER: If an item or size you would like is out of stock on the site, please feel free to contact the boutique. Shipments arrive bi- weekly so items may be in stock, but not updated on the website.  Most hair care items are restocked weekly, apparel and accessories typically don’t restock.

If you placed an order for an item that is out of stock, it is usually due to an inventory error. You will receive an email or phone call, giving you the option to wait for the item to restock, exchange it for an in-stock item, or receive a refund. 

Returns Policy

  • ACCESSORIES: ll accessories; earrings, barrettes, necklaces, bracelets etc. are final sale.
  • COSMETICS: All cosmetics; lip wear, blushers, mink lashes, foundation, liners, mascara etc. are final sale.
  • HAIRCARE: All haircare; sprays, oils, gels, shampoos, conditioners etc. are final sale.
  • GIFT CARDS: No refund/exchange